Digital Government

The objective of this task area is to support government services that are provided through digital, electronic means, creating a transparent interaction between government and citizens (G2C – government-to-citizens), government and business enterprises (G2B – government-to-business enterprises) and government interagency relationships (G2G – government-to-government). A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

• Data Warehousing and Data Mining
• Business Intelligence
• Web Development and Support
• Electronic Commerce and Electronic Data Interchange
• Customer Relationship Management
• Knowledge Management (IT-based sharing/storing of agency individuals’ knowledge)
• IT –Enhanced Public Relations
• IT Strategic Planning
• Records/Document Management
• Business-to-Government (B2G) Solutions
• Communications Management
• Accessibility Services (508 and 504 compliance)
• Automated Abstraction, Taxonomies, and Ontologies
• Deep web and federated searching
• Computational linguistics and machine-based translation
• Telecommuting Support Services
• Interactive Marketing