The objective of this task area is to support government services that are provided through digital, electronic means, creating a transparent interaction between government and citizens (G2C – government-to-citizens), government and business enterprises (G2B – government-to-business enterprises) and government interagency relationships (G2G – government-to-government). A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:
- Data Warehousing and Data Mining
- Business Intelligence
- Web Development and Support
- Electronic Commerce and Electronic Data Interchange
- Customer Relationship Management
- Knowledge Management (IT-based sharing/storing of agency individuals’ knowledge)
- IT –Enhanced Public Relations
- IT Strategic Planning
- Records/Document Management
- Business-to-Government (B2G) Solutions
- Communications Management
- Accessibility Services (508 and 504 compliance)
- Automated Abstraction, Taxonomies, and Ontologies
- Deep web and federated searching
- Computational linguistics and machine-based translation
- Telecommuting Support Services
- Interactive Marketing