IT Operations and Maintenance

The objective of this task area is to support the operation and maintenance of IT systems, keeping IT systems viable with supported vendor releases or off-the-shelf applications software upgrades. Operations and maintenance on IT systems shall include all software and hardware associated with mainframes, client/server, web-based applications, and networking. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

• Operational Support
• Software Maintenance and Upgrades
• Telecommunications Maintenance (Data, Voice, Images, including Wireless)
• Infrastructure Management Services (IMS)
• Configuration Management
• Network/Hardware Support
• Help Desk/IT Support
• Resource Management
• Backup and Recovery Management
• Installation, Configuration, and Tuning
• Electronic Software Licensing Services including license: deployment, management, tracking, upgrading, etc.
• System Management
• IT Training
• IT Operation and Maintenance Planning
• Data Quality Management
• Transformation Services
• Continual Service Improvement
• Balanced Scorecard for Operations
• IT Infrastructure Optimization